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About MailBanc -------------------------------------------
Messaging Solutions-------------------------------------------
Internet Solutions-------------------------------------------
Network Solutions-------------------------------------------
Services & Consulting-------------------------------------------
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FREQUENTLY ASKED QUESTIONS What is MailBanc? MailBanc is a division of MarketCounsel, an industry leader in regulatory compliance consulting, which offers a suite of hosted, secure technology tools designed specifically for investment advisers and broker-dealers. Our Messaging Solutions filter, capture, retain and monitor electronic messages to comply with the firm's regulatory obligations. Am I able to sign up for MailBanc if I am not a MarketCounsel client? Yes. While MailBanc was initially developed as a solution to the frustrations of MarketCounsel members, anyone is able to sign up. What does the Message Defense do? MailBanc Message Defense protects you from virus and spam. The system allows you to secure your email communications from external attacks by serving as a messaging proxy. Messages are received, analyzed and processed instantaneously to ensure that spam, viruses and other attacks are stopped before they reach your corporate network, and only legitimate messages arrive to your end-users. It does this simply, and cost-effectively, with no hardware or software to install and maintain. How much will MailBanc cost? Retail monthly pricing for each user is: Message Defense - $3.00 Message Archiving + Surveillance + Defense Bundle - $13.75 Better yet, the membership discounts for members of MarketCounsel’s RIA Institute for Compliance Management apply to to all MailBanc solutions. Additional discounts are available to installations with 50 or more users. All of MailBanc's Messaging Solutions are licensed in annual 5-user packs. Please contact our sales team for a personal consultation, demo and proposal of the MailBanc Messaging Solutions at sales@mailbanc.com or (877) 7GO-BANC. I only have 2 users; do I still need to get a 5-user pack? Yes. MailBanc has followed other industry leaders that present no-nonsense, clear and straightforward pricing. In order to provide the simplest and most cost-effective solution, the 5 users license pack allows you to grow your firm in 5 user increments without any administrative burdens. Unlike many of our competitors, there are no additional administrative or “hidden” costs associated with any of the MailBanc's solutions. Is the system scalable? Yes. We have designed MailBanc to be able to scale with your business. You can add additional 5-user packs as necessary. If your company gets bigger, we also have 50- and 100-user packs to offer additional cost savings. As you continue to grow your business, we will work with you to find the best fit, and if appropriate, offer a pro-rata upgrade. How long does the setup process take? The average setup time is approximately two business days. It takes a bit longer for complex messaging architectures, a significant number of users, or the import of a large amount of historical emails. How can I import email data into MailBanc? You can send email archive files, like .eml or .pst files on DVDs or external hard drives for the MailBanc team to import for you. What software or hardware needs to be installed in my office? None. All MailBanc solutions are hosted web solutions which do not require any hardware or software to be installed or maintained in your office. Is the system compliant with SEC and FINRA regulations? Yes. We have leveraged MarketCounsel’s expertise in regulatory compliance to ensure that all MailBanc solutions are compliant with SEC and FINRA regulations. How long does it take to download my files once it is requested by a regulatory examiner? It usually takes less than one or two minutes to search the data and then can be downloaded by the firm or emailed directly to the regulatory examiner. Can we remotely access archived emails? Yes. The MailBanc message archive is completely web based and available to you 24/7. Your administrator is able to remotely access your archive via a dedicated web-page and personalized log-in credentials. What text is searched? What types of attachments can you search? MailBanc's software searches the text of all emails and any attachment that has text including .xls, .doc, .txt, .ppt, .pdf, .html, .rtf, etc. The software is even able to read data that has been zipped multiple times. Where does the archived data reside? The data resides in a world-class SAS 70 certified data center with redundant power feeds, backup battery units, a backup generator as well as multiple telecom trunks coming in at different corners of the building. The facility is secured by multiple biometric scanners, 24x7 security guards and video surveillance. For an extra level of assurance, the data is immediately mirrored on multiple servers within the facility then backed up on a regular basis. How secure are my archived messages? MailBanc sets high standards in this area. All archived data resides in RAID-protected, redundant and secure disk storage located in two geographically distinct locations. Customer data is secured through a state-of-the-art architecture, which indexes message data and then writes it to two separate locations for long-term storage. We take data security seriously and provides customer access for retrieval -- but not modification -- by role and by password. Additionally, any activities, including, access, search, and export are logged and can be pulled by customers for comprehensive audit reporting and monitoring. Products are regularly submitted to SAS 70 Type II and WebTrust for evaluation of rigorous adherence to strict and stringent protocols. These technical infrastructure and procedural safeguards mean that your data remains safe, secure and auditable with MailBanc. Can you handle multiple email aliases? Yes. There is no limit to the number of email aliases that can be assigned to each user. There is no additional charge for email aliases. MailBanc's platform charges only for users. If I choose to change vendors can I get my data out of your system? Yes, there are two ways to extract your data from our system. You can do it yourself by running searches with broad criteria then exporting those search results, which gets you all of your data with little work and no additional fees. Alternatively, we can export the data for you at our standard professional services fee. |